Careers at the CAFP

Member Engagement & Outreach Coordinator

Position Title: Member Engagement & Outreach Coordinator
Reporting Relationship: Executive Vice President & Chief Executive Officer 
Status: Part-time, Non-exempt (20 hours/week) 
Location: Denver/Hybrid (with some in-office and in-state travel requirements)

Hourly Rate + Benefits: $24/hour; 5 paid vacation days annually; 5 paid sick/personal days annually; $300 annual professional development stipend; phone and internet stipend; flexible work schedule with some in-office requirements and occasional travel. 

Deadline to Apply: June 1, 2026 
Anticipated Hire Date: Mid to late June 2026

To Apply 
Email a resume and brief cover letter with “Member Engagement & Outreach Coordinator” in the subject line to apply@coloradoafp.org 

About the Colorado Academy of Family Physicians (CAFP) 
The CAFP is the association representing 2,500 family physicians and medical students across Colorado. Our mission is to serve as the bold champion for Colorado’s Family Physicians, patients, and communities through education and advocacy. Our values are rooted in achieving equal access to healthcare and equitable health outcomes, and dismantling the structures, systems, and biases that prevent both. To learn more about the Colorado Academy of Family Physicians, please visit our website at www.coloradoafp.org. 

Summary
The CAFP is seeking a part-time Member Engagement & Outreach Coordinator to support member experience, retention, and outreach. This role serves as a key point of contact for CAFP members and helps ensure members feel connected, supported, and engaged with the Academy’s work.

This position is well-suited for someone who is highly organized, responsive, warm and professional in communication, and comfortable learning and working within established systems. The ideal candidate enjoys relationship building, values follow-through, and thrives in a small, collaborative nonprofit environment dedicated to supporting Colorado’s family physicians and their patients.

Scope of the Role
This is a part-time, operational role focused on member support and coordination. This role is supported by the EVP/CEO and CAFP staff team, with clear processes for support and prioritization.

Responsibilities

  • Member Engagement & Support
    • Manage member inquiries and ensure timely, friendly, and accurate responses.
    • Serve as a key point of contact for member questions, routing requests to appropriate staff as needed.
    • Identify common themes in member feedback and share insights with the EVP/CEO and staff team.
  • Membership Dues Renewal & Member Retention
    • Coordinate with the American Academy of Family Physicians (AAFP) on the annual dues renewal cycle, including outreach, tracking, and follow-up.
    • Support member retention efforts by identifying engagement opportunities and monitoring renewal trends with AAFP support.
    • Help identify and pursue membership recruitment opportunities in coordination with the EVP/CEO and staff team.
    • Coordinate with AAFP on related systems/processes as needed.
  • Member Feedback & Surveying
    • Coordinate the annual “Member Voice” survey, including drafting survey materials, tracking response rates, and reporting key findings.
    • Support follow-up actions based on survey results, in coordination with staff.
  • Member Outreach & Practice Visits
    • Plan, schedule, and support 1–3 member practice visits per year, including travel logistics.
    • Prepare materials for visits, assist with note-taking, and support post-visit follow-up.
    • Help ensure insights and action items from visits are documented and shared with the staff team.
    • Note: While ability to participate in these visits is preferred, overnight and multi-day member visit road trips can be handled by other staff as needed.

Keys to Success in this Role

  • Collaboration and Excellence
    • Contribute to a culture of excellence, teamwork, and ongoing learning.
    • Support CAFP’s commitment to equity, antiracism, and inclusion in member engagement and organizational work.
    • Collaborate with staff on member-facing activities, events, and engagement touchpoints as needed within the scope of a 20-hour work week in support of CAFP’s mission and team priorities.
  • Tools & Systems
    • CAFP uses Google Workspace (Docs, Drive, Sheets), spreadsheets, and CRM/membership systems. Comfort learning and working within these tools is essential. Training and support will be provided, but the role requires a willingness to adapt quickly to new systems and workflows.
  • What Success Looks Like in the First 6–12 Months
    • Members receive timely, helpful responses and feel supported by CAFP.
    • Dues renewal processes run smoothly with accurate tracking and follow-up in collaboration with AAFP.
    • Member feedback and survey insights are clearly documented and shared.
    • Practice visits are well-organized and result in actionable follow-up.
    • Systems and workflows are understood and used consistently.

Qualifications

  • Strong customer service and communication skills; able to respond to member questions quickly, enthusiastically, and professionally.
  • Excellent organization and follow-through; able to manage deadlines and coordinate multiple processes at once.
  • Comfort working independently in a small team environment.
  • Strong writing skills and attention to detail.
  • Interest in healthcare, public health, advocacy, or nonprofit work.
  • Comfort using standard office tools (Google Workspace, spreadsheets, salesforce, etc.).

Preferred Qualifications

  • Experience working in a membership-based organization, nonprofit, or customer/member support role.
  • Experience working with physicians, healthcare professionals, or public health organizations.
  • Ability to travel within Colorado 1–3 times per year, including occasional 1–2 night trips.
  • Familiarity with basic membership data tracking and retention concepts.

If reasonable accommodations are needed to participate in the applications and interview process, please email apply@coloradoafp.org.